½ day

For Team Leaders and Supervisory Staff.

To become effective communicators.

Content

• Overview of the Communication Process
• Communicating Respect
• Listening Skills
• Upwards, Downwards and Lateral Communication 
• Barriers to Communication
• Communicating Expectations to Subordinates
• Communicating Expectations to Service Departments
• Participatory Management
• Team Briefings
• Asking Questions to Obtain Information
• Practical Aids to Commuication